FAQ travel agencies
Does MOBIAN itself provide a parking service?
MOBIAN itself does not provide a parking service and does not have its own parking areas. The MOBIAN platform only offers services from affiliated parties.
What does MOBIAN stand for?
MOBIAN is a smart network of mobility hubs that offers the possibility to reserve taxis, bicycle rental, car rental, transfers and train tickets in addition to parking spaces. This allows you to easily add the right products to a trip via one connection. MOBIAN is already offering taxis, bicycle rental and parking lots at airports in 40 countries, but the mobility products will eventually be added to this.
What is the goal of MOBIAN?
MOBIAN guarantees the best quality in the field of mobility products. In addition, we want to give you one point of contact for all these services and we try to make it as easy as possible for you to reserve these mobility products for your customers carefree.
What services does MOBIAN offer?
Easily and quickly booked.
Always the best quality.
Without a worry a parking space that always fits your needs.
No hidden costs.
MOBIAN is ready for you via email, chat, WhatsApp and telephone.
Can I book if I do not know my flight details yet?
Can I change / cancel my reservation?
Can I change my chosen car park to another car park?
Unfortunately, this is not possible. We offer several independent parking providers. We can not transfer the reservation to another parking provider. You can cancel the booking up to 24 hours before departure through us free of charge.
Does the parking lot have disabled parking spaces?
There are no disabled parking spaces at the surrounding external parking providers. The parking places of the airport itself have these places.
How do I make a reservation via BAS/Fadiro?
Short / Long term parking
Park & walk (parking within walking distance)
Park & sleep (parking and staying overnight)
Charge electric car
Electric charging Tesla
Electric charging Plug-in
How do I make a reservation?
After you have logged in, select ‘create booking’ in the Dashboard. Then choose the desired service, and fill in the airport and departure and return date. Then you compare the providers of that service with price and extra features. Fill in the rest of the reservation form. After completion, you will receive a confirmation email with all necessary information.
Pay attention! If you want to receive the confirmation yourself, always enter your own e-mail address.
How does MOBIHUB Park & Taxi work?
With MOBIHUB Park & Taxi you can easily park on a parking near the airport or any other location you choose. A cheap parking place where a taxi is waiting for you to take you to the final destination.
On the day of departure, you will receive a text message from the taxi centre with the number of the taxi. Call this number 15 minutes before you arrive at the parking. As soon as you arrive at the parking lot, the taxi will be ready for you. The taxi (not the shuttle bus) takes you from the parking lot to your destination. Upon your return, you will receive another text message, again call the number in the text to indicate that you want to be picked up again. Please note, this number may differ from the number you called on the outward journey. A taxi will be waiting for you at the agreed place to take you back to the parking.
How long does it take for my customer to arrive at the airport?
For all car parks, it is stated how long the estimated travel time to the airport is. We advise calculating around 30 minutes for the parking procedure.
How many people can be transported in the shuttle bus?
Most shuttles carry 8 people at a time. Some car parks charge a small surcharge per person from 5 persons, which must be paid on the spot (cash).
I have not received a confirmation email?
If there is no confirmation email in your inbox, it is useful to first look in the spam box. If the confirmation email has not been received there, please contact MOBIAN via email@example.com or WhatsApp (+31 (0) 6 198 648 67).
I have reserved a parking space. Does my customer have to hand in the car key?
This differs per provider. When you make the reservation there is indicated per provider if it is possible to keep the key or that it should be left at the parking. With some providers, you pay a small surcharge for taking the key. This must be paid in cash.
Please note, in some cases, the parking provider may still decide that the key must be left at the parking lot.
Is it mandatory to print the reservation confirmation?
Some car parks require a printed confirmation, so we always advise you to print the confirmation.
My client is in a wheelchair, can he / she take the shuttle bus?
If the wheelchair is collapsible, it can always be transported in the shuttle bus.
My customer comes back earlier or my flight is delayed. What should I do?
If the arrival is more than two hours earlier or later than specified on the reservation, please ask your customer to contact the parking provider directly. The contact details can be found on the voucher.
My customer comes with another car, is that possible?
Yes, that’s no problem. Send us a message via firstname.lastname@example.org or via WhatsApp +31 (0) 6 198 648 67.
Travel agent discount
You can use the travel agent discount once a year.
We can only process a discount on bookings made through www.mobian.travel/travelagentdiscount.
Discount does not apply to any booked options.
After booking, you will receive a confirmation by mail.
MOBIAN reserves the right to change or stop the action in the interim.
Discount does not apply to sleep & fly and to Schiphol P3
What are the maximum dimensions of the car?
What are the opening times of the parking lot?
The opening times are normally 24 hours a day, 7 days a week. If the parking has different opening hours this is mentioned at the website. Important to know is that the parking spaces always take into account the first and last flight of the day. However, it can be that the shuttle service is not running and the transportation to the parking lot is on your own expenses.
What are the shuttle times?
The shuttle buses have a flexible driving schedule, this applies to both the outward journey and the return journey.
What happens when there is damage on my car upon return?
MOBIAN is only responsible for the booking process. All aspects that belong to the parking provider’s services are outside the agreement that you have with MOBIAN. Of course, we are always willing to help and assist you in the contact between customer and provider. However, MOBIAN is in no way liable for the damage that may have occurred at the parking provider. If your customer wants to report damage, we advise you to always contact the relevant parking provider directly.
Please note: you are obliged to mention any complaints about the services of the parking provider and the alleged damage or theft, together with the driver at the time of returning the vehicle (immediately) to the contract. In the absence of this, we can not process the complaint.
Please note, the damage that has not been reported locally will not be processed.
The parking provider is not liable for damage caused by self-parking.
What time does my client have to be in the parking lot?
If you take a maximum handling time in the parking lot of half an hour plus the travel time to the airport you are always oke. Often you are on your way in no time.
Which date do I fill in for the sleep & fly arrangement?
Always enter the date that the customers will spend the night. So that is the day before departure. Specify the arrival time as the time that they arrive at the hotel. For the return journey, you enter the time and date of arrival, in combination with the return flight number.
Which date do I fill in when I leave or come back around midnight?
When filling in the data, it is important to keep the date on which your customer arrives at the location or when you land again. For example, if you leave at the airport on the 14th of July at 22:00 from the destination and land at the airport on 15 July at 1:00 a.m., you fill in the 15th of July for the reservation.
Which language do the employees of the car park speak?
At all car parks in the Netherlands, the employees speak Dutch. At the car parks located in Germany or Belgium, in some cases, the employees speak English, but in most cases, the employees speak German and French.
Which times should I enter for my reservation?
With shuttle parking, you enter the time that the customer expects to arrive at the parking lot. As far as the handling time from the parking lot to the airport is concerned, you can take a half an hour, then you are certainly right! Often you are on your way in no time.
At Valet parking you enter the time you expect to arrive at the airport.
Upon return, you state the time that the flight is scheduled to land. Also, enter the return flight number so that the parking is aware of any delays.
Why do I enter my return flight number?
The car parks always keep a close eye on the various flights. Therefore always enter your return flight number if known, so that they are aware of any delays.
How can I reach MOBIAN?
By telephone on weekdays between 09:00 and 13: 00h on +31 (0) 88 – 57 00 141.
WhatsApp on working days between 09:00 and 17: 00h on +31 (0) 6 – 198 648 67.
Mail on working days between 09:00 and 17: 00h via email@example.com.
Outside business hours and on Saturday & Sunday you can send us a WhatsApp or email message. We will contact you as soon as we are online.
For urgent matters outside business hours and on Saturday & Sunday, like cancellation within 24 hours, please contact the parking directly. Please find the telephone number on your voucher.
When will I receive my invoice?
Every week we invoice the full amount of the bookings made in the previous week to the travel agents. In the first week of the following month after a customer has left, the commission invoice is drawn up and paid.
What is the complaints procedure?
We need to receive your written complaint within 2 weeks after return.
We only handle complaints in writing. Send an e-mail to firstname.lastname@example.org.
Complaints that have not been submitted to us in time can unfortunately not be processed.
The parking provider is not liable for damage caused by self-parking.